Dear customer,
For many years, Bear & Jane have been successfully wholesaling quality products to retail outlets, tradespeople and the hospitality sector. In 2021, they were so disappointed with the service and quality from some online stores that they decided to join the marketplace and do the job properly. Using our existing product sources, facilities and know-how, it is our mission to deliver quality and value second to none.
We are a medium sized family business who treat customers the way we would like to be treated. Although we are often disappointed by the service we get from both high street and online retailers, our mission is to ensure that you will be 100% satisfied with the quality of our products and our customer service.
Every product sold by Bear Necessities has been personally selected by Bear & Jane for it's quality, durability, functionality and safety. If it doesn't meet our exacting standards, it will be rejected. In 2023, we're all squeezed by ever increasing prices and we understand that families and households are often struggling to make ends meet. That's why we choose products that are excellent value for money and not products where YOU are the one who pays for all of the expensive advertising and PR spent by leading brand names and designer labels.
Finally and importantly, we are real people with jobs, homes, mortgages, bills and families and we never forget how important your time is and how grateful we are to customers like yourself visiting our online site. Therefore, we don't hide behind PO Boxes, online chat and frustrating call centers. Our customers can email us and get a response and phone us and get the call answered or a callback - that's the way it is when you deal with Bear Necessities.
We hope you like our online store and that you'll contact us with your feedback or let us know if you're looking for something we don't have.
Yours,
Bear, Jane & the team